The initiative, a $33 million bond authorized by school district voters in June of 2018 to convert an abandoned high school campus in Daly City to 100 apartment units for educators, will help the district retain quality employees in a market where median rent prices for one home – $4,150 – have exceeded starting salary rates.

“(Dale) Scott, the school district financial adviser, has spoken with about a dozen districts already that have expressed interest in putting bonds for teacher housing before voters — and not just in pricey locales like the Peninsula,” per the Politico piece. “At a recent California School Boards Association workshop on the topic, Scott asked how many attendees were from beyond the Bay Area, and (Scott) estimates it was one-third to half of the room.”

The story was the result of a communications campaign Fineman PR launched for Dale Scott & Company when Bond Buyer named the housing measure the winner of its Small Issuer Deal of the Year November 2018. In doing so, the measure was placed among six finalists for the Deal of the Year award.

The awards are given each year by the publication to acknowledge innovations in municipal finance benefitting public projects. Previous winners recognized Kaiser Permanente and the San Diego Unified School District for record breaking sales and transactions that prompted industry change.

In all, the campaign promoting the November 2018 nomination generated about 35 million unique impressions for Dale Scott & Company in just under two weeks. Fineman PR provided strategic counsel focused on capturing momentum from the Bond Buyer announcement for a public relations campaign. Efforts aimed at connecting with contacts familiar with the company and reporters focused on local and regional housing issues.

Within days of outreach, Fineman PR played an instrumental role in a 1,000-word feature about the housing measure on the front page of the San Jose Mercury News.  

The piece was critical in securing coverage in Politico. It attracted California Editor Kevin Yamamura, who cited the San Jose publication in his interview requests. The editor interviewed contacts from Dale Scott & Company and the Jefferson Union High School District before citing the measure as a possible answer to issues with teacher retention as the lead to a 2,000-word roundup.

 “The key to convincing voters, (Scott) said, is to emphasize how much affordable housing for teachers can affect the community by retaining good teachers and staff,” per the piece. “High housing prices force many educators to communities far beyond the expensive enclaves, and it’s only a matter of time before long commutes prompt them to seek work elsewhere.”

To support comprehensive outreach campaigns, Fineman PR provides expertise in strategic planning, content development, media relations and training.

The post Politico Highlights Fineman PR Client Impacting Affordable Teacher Housing appeared first on Fineman PR.

This past year at Fineman PR was marked by the onboarding of new and diverse clients and partnerships. Our work included the planning and content development for startup distilleries, driving the continuing rise in popularity for the San Francisco Marathon, expanding our work in the public sector with two leading-edge public agencies, productizing our media training offering, increasing growth in our healthcare practice, and forming significant new alliances.

Strategic Partnership with Hearst Corporation-backed 46Mile

For the last year-and-a-half, Fineman PR has partnered with the Hearst-backed 46Mile, a full-service marketing and advertising agency, to develop integrated campaigns for clients including Meritage Medical Network, Leading Age California, Loch & Union Distilling, and C-5 Children’s School, among others. Our two agencies develop business together, both independently and as a cohesive, integrated communications unit, and there is discussion on new and enhanced ways of working together for greater client solutions. Stay tuned.

Photo courtesy: 46Mile

Public Sector

Fineman PR is working with the San Francisco Department of the Environment on several initiatives that continue to position San Francisco as a global leader of the green movement. Additionally, along with our partner, D&A Communications, we are providing media relations strategy and counsel to the Transbay Joint Powers Authority for the inauguration of the highly anticipated, new Salesforce Transit Center & Salesforce Park. D&A is a top-notch San Francisco public affairs firm specializing in the areas of infrastructure, public health, transportation, environment and community revitalization, and our joint efforts offer clients a powerful combo.

Photo courtesy: Pelli Architects

San Francisco Marathon

The 2017 San Francisco Marathon celebrated its 40^th anniversary. The race sold out at record pace – two months ahead of schedule. We generated a 70 percent increase in media impressions over 2016 with expanded coverage by Bay Area media outlets and in major national media including the New York Times, Bleacher Report and MSN. The San Francisco Marathon was also named by ESPN among the “World’s Best Marathons.”  

Photo courtesy: The San Francisco Marathon

Foster Farms

Our promotional, crisis management and issues management work remained steady for longtime client, West Coast poultry producer Foster Farms. Our team initiated influencer marketer campaigns with fitness and lifestyle bloggers to promote Foster Farms’ Organic turkey products. We were grateful to help support our client’s wildfire relief efforts in Santa Rosa and surrounding Northern California communities as well as in Ventura following the devastating Southern California wildfires.

Our work to promote the company’s partnership with West Coast food banks – and longstanding holiday turkey donations program – resulted in a 69 percent jump in broadcast news coverage over 2016 that helped raise awareness of food insecurity from Seattle to San Diego. Finally, we wrapped up the year at Levi’s Stadium for the Foster Farms Bowl, a game dedicated to fighting hunger, pitting the Purdue Boilermakers against the Arizona Wildcats.

Photo courtesy: Foster Farms

Dunkin’ Donuts

In 2017, we continued work with Dunkin’ Donuts to support the brand’s introduction and expansion in Northern California with new restaurants throughout the region. Last year, we successfully hosted four grand opening celebrations in South San Francisco, Fremont, Santa Cruz, and Hanford, the brand’s first location in the Central Valley.

In each market, we worked with the local business community, government leaders and charities – all hyperlocal – to promote Dunkin’s commitment to the area. In addition, we supported regional promotion of national initiatives, including Free Donut Friday, Freeze the Day with $1K, National Coffee Day, and National Donut Day.

Photo courtesy: Dunkin’ Donuts

HNTB

HNTB, a national infrastructure solutions firm, experienced a year of wins in 2017, both for its projects as well as its leadership team. HNTB Northern California District Leader Darlene Gee was recognized as Woman of the Year by Women’s Transportation Seminar, a non-profit dedicated to advancing women in transportation, and one of its local project managers received coverage as a rising star in the rail industry.

A major project win, the BART Warm Springs/South Fremont Station, received praise across the Bay Area for its innovative design. HNTB was consistently cited among top-tier regional and trade media, including San Francisco Business Times, Progressive Railroading, ENR California, Mass Transit Magazine, Silicon Valley Business Journal and Curbed, for its growing role as an industry thought leader with experts who are shaping the discussion around infrastructure solutions in the Bay Area.

Photo courtesy: HNTB

Wine Practice

Quintessa, was again featured in Wine Spectator’s biennial Napa issue as a must-visit winery. Napa Valley’s Faust celebrated its 13th anniversary vintage by partnering with noted graffiti artist, known only as “Faust,” from New York City. Faust’s limited release 2015 vintage magnum features the tag which graffiti artist Faust uses internationally.

For Materra І Cunat Family Vineyards, Fineman PR planned and executed a successful 10-year-anniversary media event at the winery which showcased the brand’s range of estate merlots. We also conducted several media training sessions for wineries, including Rodney Strong Vineyards.

Additionally, we continued to assist with crisis and issues management preparedness for Wine Institute, the advocate for California wine and more than 1,000 wineries and affiliated businesses.

HealthRIGHT 360

In our third year with HealthRIGHT 360, one of California’s largest community health care providers, we helped mark significant milestones, including a merger with San Francisco-based Women’s Community Clinic and the opening of the organization’s new headquarters and outpatient clinic, the Integrated Care Center. We also created the organization’s first outdoor marketing campaign with the City’s public transit system. Among the year’s big media wins was a national NPR story, a San Francisco Chronicle op-ed, and a New York Times – California Today story. 

Photo courtesy: Drew Altizer Photography

With 2018 underway, the agency is seeing continued growth with new clients and expanded projects for existing clients. We have made several new agency hires, increased our digital and marketing capabilities internally, and look forward to providing the trusted, strategic counsel our clients have come to expect from Fineman PR.

The post Fineman PR State-Of-The-Agency, 2017 appeared first on Fineman PR.

In recent conversations with our agency’s clients, more food and beverage communicators are embracing artificial intelligence technology, specialized influencer marketing and increasingly sophisticated social media content to increase brand authenticity and improve the overall consumer experience.

Artificial Intelligence? Wine Not?

For many food and beverage artisans, the environment in which a product is grown or made is a vital part of the overall product experience. Quintessa is a renowned 280-acre wine estate in Rutherford, one of Napa Valley’s most distinctive properties, with five soil types, hills, valleys, a lake and a river. The diverse estate inspires the impressive wines for which it is known.

“At Quintessa, our strongest asset and differentiator is the world-class estate from which we source our wine,” said Leslie Sullivan, DWS, Napa Estates Director of Huneeus Vintners, who manages communications for Quintessa.

“For those consumers and trade who are able to visit the estate, we are able to build ambassadors; however, our reach is limited. As a result, we’ve begun to better utilize technology to connect with our consumers and trade. For instance, we’ve used video, drone footage, 360 video and virtual reality to allow our consumers and trade to engage with our property. While nothing compares to the full sensory experience of enjoying a glass of Quintessa at the estate, we are able to better express and share what Quintessa is all about.”

Photos courtesy of Quintessa Instagram

Community, Convenience, Quality

With a 68-year heritage and nearly 12,000 locations worldwide, Dunkin’ Donuts continues to evolve while keeping its focus on fast, friendly service and community involvement.

According to Public Relations Senior Manager, Justin Drake, Dunkin’ Donuts maintains its focus on fast, friendly service while delivering innovations that today’s consumer expects from sophisticated food brands:

“As Dunkin’ Donuts continues to grow and evolve, remaining authentic to the core of our brand is very important. Dunkin’ Donuts was founded as a brand offering high-quality coffee and baked goods to our guests, all served with fast, friendly service and at a great value, and we remain true to this mission to this day.”

“We’ve expanded our coffee and espresso menu in recent years to include options like Cold Brew, Rainforest Alliance Certified Dark Roast Coffee, and Macchiatos. These menu additions remain true to our 68-year heritage as a coffee company, while also staying on trend in terms of what customers are looking for today from a coffee brand. We’ve launched On-the-Go Mobile Ordering for DD Perks members through the Dunkin’ Donuts mobile app, where guests can place their order in advance and then speed past the line in-store to pick-up their order. This innovation remains true to our mission of offering fast service and unparalleled convenience to our guests.”

Photos courtesy of Dunkin’ Donuts Instagram

Community giving is a core value for Dunkin’ Donuts that empowers franchisees around the world to give back and strengthen their own communities:

Continued Drake, “At Dunkin’, we feel fortunate that our restaurants are part of the fabric of so many communities and neighborhoods around the globe, and our franchisees value the role they can play in strengthening their communities. Our franchisees donate millions of dollars annually to local non-profits. Additionally, our organization collectively supports our national foundation, The Joy in Childhood Foundation, which is dedicated to bringing joy to sick and hungry children.”

Consumers Seek, Expect Info Online

For family-owned poultry producer Foster Farms, a robust social media presence is required to address the questions and provide the reassurance that consumers actively seek.

“Increasingly consumers are asking more and more questions about where their food comes from and how it is made,” said Ira Brill, Foster Farms’ Director of Communications. “Our commitment to product quality is at the heart of authenticity, and Foster Farms is one of the west’s true authentic brands — having been founded in 1939 on the values of locally grown, and continuing as a family owned company today — has continuously evolved to include digital and social media tools to enhance our consumer engagement and contribute substantively to consumer conversation. From engaging influencer programs, to enticing recipes and social media content, Foster Farms aims to be a part of the discussion at every touchpoint.”

Photos courtesy of Foster Farms Instagram

Building Authenticity with Influencers

Social marketing strategists at Collectively understand how deeply consumer brands and consumers value authenticity.

“Influencer marketing works best when creators are empowered to make decisions about how best to present a brand story to their audiences,” said Natalie Silverstein, Collectively Vice President of Brand, Marketing and Culture.

“Creators are truly the experts in understanding what resonates with the people they’re in dialogue with every day. Authenticity shines through when an influencer actually believes in the product and has integrated it into their content in a way that feels almost effortless.”

Photos courtesy of Collectively Instagram

“For our food and beverage clients, we’re bringing opportunities to a wider set of creators beyond the more expected food and cooking influencers — lifestyle, health and wellness, parenting, photography, and more.”

Silverstein agrees authenticity is a higher priority now for food and beverage brands: “‘Authenticity’ has been the most-used buzzword of the industry for quite some time, and it continues to be a key goal for most brands. We believe this is a direct result of the broader cultural transformation around trust in institutions and other traditional gatekeepers of information.”

The post As Food Goes Global and High Tech, U.S. Brands Boost Authenticity appeared first on Fineman PR.

1) Non-Traditional Sources Are The Norm And Require Dedicated Focus (and Budget) What is it that is having the most impact on communications today?

“Social media and blogger influencers will gain even more relevance in playing a major role in consumer opinion and spending decisions and must be part of any integrated communications strategy.“

“Public Relations will evolve into a mar-com service as paid, earned and owned media continue to integrate. People are increasingly getting their news from social media and spending more time on those sites to connect with friends and family, so I think this channel will become even more important and prominent in public relations functions.“

“Non-traditional media spaces continue to increase in size and popularity. Newspapers are no longer the arbiter of what is or isn’t “news.” As social media/blogs/podcasts continue to capture and keep more consumer attention for longer amounts of time, there’s a need for professional communicators in these spaces.“
– PEW reports 68% of all American adults now use Facebook¹
– Popular YouTubers are hiring PR firms when they have a crisis²
– PEW reports as of 2016, 21% of Americans age 12 or older say they have listened to a podcast in the past month³

“There will also be a continuing need for content updates for Search Engine Optimization purposes. That includes the ongoing need to have the client’s voice heard and its values promoted to the audiences that will resonate with those values.“

2) Visual and Virtual Reality Platforms Are The “New” Storytelling, er, Storyshowing

“For Public Relations, storytelling and communication will remain important, but the medium for that storytelling will continue to evolve with even greater emphasis on visual communication.“

“And that goes for messaging, too. Visual mediums (especially video formats and virtual reality technology) will require specialized public relations professionals who are adept at developing technical, visually compelling content with ease. Agencies today are seeing the need to amp up their own offerings in this area, both for their clients’ business and for their own marketing purposes.“

“Virtual reality will transform how our industry tells stories. As VR equipment and technology become more accessible, public relations agencies will be able to construct entire worlds for fully immersive experiences.“

3) PR Pros Need Multifaceted Skills, Including Content Development, Project Management and Coding:

“On the issues and crisis side, the industry will need to continue to emphasize the need for timely, substantive communications with tools and technology that make the process more efficient. PR agencies are embracing an even more diverse mix of professionals with specialized experience in graphic design, content development and coding, in addition to traditional core communications skills.”

“Outstanding writing abilities alone won’t cut it for the next generation of communicators.“

4) PR Audiences Are Data Driven and Demand Multiple Sources for Credibility

“As public relations pros, our future with the enduring news media will be defined and enhanced by the data we’re collecting today and how we use it. It’s intelligence that is valuable and packaged conveniently if we are doing our job. We are constantly learning more about consumers – when they’re open to new messages, what influences their behavior and how to responsibly guide their decisions. For example, we’re seeing how brands break through the incessant clutter surrounding their audiences and make consistent gains toward building trust, reputation and loyalty, as well as recover from missteps.“

“That’s an important point.  I recently joined the PR profession because of its potential to grow. Mass communication is so cluttered and increasingly difficult to sort through. Consumers will want to get real information from reputable sources, and journalists will need resources to help provide for that need. As people become more and more wary of commercial advertisements, authentic stories and real news will be what they want. And crisis PR, I think, will always be significant especially as activism continues to rise and people seek consumers’ rights.“

“Corporate blunders will never end as they have their basis in human fallibility. There will continue to be a need to protect brand and organizational reputations from accidents that happen, libel, fake news and social media rants, and journalists will need resources to be sure they have both or all sides of the story.“

“It’s critical to point out that we are not necessarily talking about just press releases. I see more and more cases of journalists asking for statements, interviews, expert opinion and testimony, data and assets.“

“Communicators and credible journalists will have to work harder and together in the name of defending our professions and promoting real news.“

“Often, too, there is the multicultural component that will require journalists and PR people to work in tandem. Agencies and brands are seeing the need for hiring community and cultural insiders, people who know how to navigate the social space of each diverse community. This new reality is also an opportunity for creative development, as the mainstream becomes more accustomed and receptive to multicultural imagery, flavors, sounds, stories and products. I think the key to multicultural communications in the future will be subtlety, as opposed to, for example, trying to engage Latinos with a mustachioed guy in a sombrero speaking Spanish with Mariachi playing in the background.“

5) Constant Data Collection Sources Means Measurement Capabilities and Tools will only Increase. Get familiar with them.

“Program measurement is becoming more sophisticated, accurate and meaningful as technology continues to develop. Google, for example, is using credit card transactions to track how digital ad campaigns are linked to purchases. To extend that kind of technology means that we’ll be able to track how content consumed via online/mobile/digital channels impacts consumers’ offline purchasing behavior and vice versa. So, for example, say I read a magazine article about a new product and see an ad for that same product on Instagram; then after a few weeks, I decide to buy that product in a brick-and-mortar store. Measurement technology will be able to correlate my purchase to the magazine article and the ad. We have even more ways now to measure the value of our communications, but it is just the tip of the iceberg.“

“To Karmina’s point, we’re also seeing more companies using data collection in combination with technology to measure and influence consumer behaviors in new ways. The rise of smart personal assistant devices like Alexa and Google Home have brought behavior-tracking even further into consumer home-life, but are still trying to find the balance in what kind of content they can serve to consumers before it becomes too intrusive. Google Home recently came under fire for serving unsolicited ads to consumers who had selected to have their daily news voice-read to them. While technological capabilities increase due to better data collection, its more important than ever to craft stories that consumers will choose to listen to.“

As we look ahead to the second half of 2017, Fineman PR is fine tuning our own crisis, marketing and corporate public relations programs and service offerings accordingly. Which trends and predictions do you see changing our field? Join our conversation below.

^{1 http://www.pewinternet.org/2016/11/11/social-media-update-2016/
2 https://theoutline.com/post/1472/a-youtube-family-accused-of-child-abuse-has-hired-a-crisis-pr-firm
3 http://www.journalism.org/2016/06/15/podcasting-fact-sheet/}

The post Five Trends and Predictions Changing the PR Industry appeared first on Fineman PR.

For PR and communications professionals, our role is becoming more essential – and challenging. Sure, we’ve traditionally served as liaisons between the media and clients, but we are now bridging a quickly widening and more contentious divide. War has been declared: on media, on fake news, on press briefings, on magazine cover authenticity, on facts. And, there are more questions than ever for all involved, from journalists and media executives, to corporate spokespersons and political strategists, as well as public relations counselors:

What are the facts? Who can we trust? Where is the backup? What is the actual impact? Who is listening/reading/watching/reacting/posting? What next?

But before we rush out for emergency disaster kits and tackle each other for the last loaf of bread at the gas station, let’s get a grip. There may not be quick resolutions to the conflict at the national level. But, there are still core certainties to how we do business as PR professionals. Our approach still has a strong bearing on how our organizations and clients are perceived and positioned in the public eye. While techniques and vehicles for communications may be changing, and while tones may be shifting nationally, our professional rules of engagement remain rooted in good faith and good sense:

7 Core Rules of Engagement for PR Professionals:

1. Prioritize Substance and Strategy:

Don’t cave to the pressures of instant news or a 24/7 content cycle. Keep messages informed, backed by the facts, and guided by a long term strategy.

2. Be Credible and Stick to the Facts

Assume that any message or sound bite will be fact checked in real time and plan accordingly. Provide media backup and third party resources for facts or figures. Validate the credibility of any contributing sources.

3. Correct Misinformation Quickly

Humans make mistakes. Most (reasonable) people will correct them. If news coverage or public discussion requires correction, pursue it in a timely, reasonable and politely persistent manner.

4. Save the Flame Wars and Theatrics for the Other Guy

Your credibility (and your client’s) is worth more than a fleeting moment of instant stardom. Resist the temptation to throw a verbal punch for the sake of short term attention or emotional gratification. If you do choose a brazen approach, be armed with the facts and prepare for ensuing attention. Don’t shrink from the spotlight you’ve created.

5. Manage Expectations for Media Engagement, Set the Tone

It’s easy (and dangerous) to assume that your audience shares your understanding of the desired outcome for media relations. Give clients and journalists a clear understanding of the context for your engagement and discuss in advance how the process will work to avoid potentially, derailing surprises.

6. Engage Creatively

Social media content drives news and personal engagement. Period.  While traditional media dukes this one out, new media and social content are driving messages home on a personal level for most Americans. Use creative content development to your advantage, and target your audience and message for higher impact.

7. Embrace Diplomacy

It’s easy to engulf ourselves in heated debate, especially when traditional rules of public engagement seem to have gone extinct.  Keep your personal and political assumptions at bay. Set aside conspiracy theories for your personal fans. Journalists, clients, detractors and allies will listen far more intently to a calm, objective tone than a projectile verbal assault.

Now, to diplomatically resolve who devours that last loaf of bread…

The post Put the Popcorn Away, Today’s Media War Means Good PR Matters appeared first on Fineman PR.

My presentation centered on the way social media is leveling the playing field of mass communication for nearly everyone about virtually anything. In 2017, we’re experiencing capabilities in communications far beyond anything available even 10 years ago. Brand supporters and trolls can disseminate messages as broadly as top tier companies with the most experienced brand managers. Through various communication platforms, individual opinions—popular or obscure, insightful or ignorant, owned or anonymous—can be published for all to see.

In today’s highly connected, postmodern world, easy access by consumers and critics to brand narratives can certainly provide influence. Over 500 years ago, Gutenberg’s printing press inspired the masses to read and write. People eventually learned to teach themselves and others; one major effect was religious revolution in which clergy were essentially undermined by individual capabilities made possible by the printing press. Spirituality changed forever. In at least one way, the effect of social media is behaving similarly to that of the printing press: participants of the new medium are enabled with immediate access and engagement to information. Consumers today can interpret brand identities, disperse information and influence consumer-buyer decisions like they never could before.

In addition to traditional business communications strategies, professional organizations must now also master social media and its various platforms in order to be heard popularly and to retain control of their brand. Part of that includes learning the language of social media with sufficient fluency to relate to the world online; recognizing trending pop-culture phenomena, hashtags, emoji and internet memes gives brands social credibility in an age when many consumers live online.

Findings from the recent Sprout Social Index show data on what consumers like in a brand identity

During the Q & A portion of my presentation, a professor asked why large organizations don’t just use social media in the same sarcastic and humorous way by which many internet memes gain virality. I answered that aside from target market and image strategies, brand integrity may be at stake. My response was unsatisfying to many of the academics in the hall. When a brand is on the receiving end of prominent, image-damaging social media posts, the natural tendency is to draft a response meant to defend reputation or correct misconceptions and gain millions of impressions and popular approval at the same time. If such communication, however, lies too far outside the organization’s brand identity and communication strategy, it is often preferable to indirectly address the issue by bolstering approved communications and brand messaging—acting in accordance with brand integrity and dignity to contradict social media hearsay.

Without a robust digital communications plan, brands are susceptible to the fickle influences and opinions shared on social. Brand managers can be prepared for this by knowing how and how not to participate; otherwise they might allow digital influencers to shape their messaging.

Developing a strong and active social media presence helps in controlling brand identity. Many brands are on social media but few develop the voice and outline the plan for an effective, well-managed social media agenda that allows them to extend brand recognition and bolster brand identity. It’s easy to be reactive on social, giving in to trolls’ negative remarks or adapting brand responses to meet the demands of others. Establishing a proactive and equanimous presence like Wendy’s and Bay Area Rapid Transit’s, which leverage trending issues in a consistent voice that invites positive engagement, is more likely to maintain brand integrity and gain positive attention.

My presentation concluded that social media not only provides value to brands by increasing exposure and engagement, it can be a very real method of solidifying brand identity and even defending it from external influences. Today this medium is as commonplace as print, radio and television, but it’s infinitely more accessible to consumers. Independent parties on social can affect brands and organizations by what they praise and protest. Recognizing that individuals can easily express these influential opinions and planning for it by maintaining a strong social media presence founded on brand integrity allows brands to retain control and further establish their values and credibility, even considering consumers’ heightened communications capabilities today.

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As of this week, the Los Angeles Times is the latest high profile media outlet to examine the communications approach of the current presidency. Let me emphasize, though, that my focus is less about politics than it is about how the current political scene has affected U.S. communications. Now is as good a time as ever to discuss the effectiveness of brash talk as a public relations strategy for the rest of us.

Professional communicators have watched the national dialogue change radically over the last six months. From typically stoic, less-is-more, better-safe-than-sorry official statements to the chaotic banter of the fall’s presidential debates, public dialogue has become less predictable, more bombastic, more intimidating and highly personal. Some of us attributed the initial change to a spirited election season rooted in disruption. Come January’s coining of “fake news” and #alternafacts along with a rash of aggressive #POTUS tweets, the shift appeared to settle in. Most recently, we’ve seen “falsehoods” positioned as acceptable exclusions to the truth during top-level investigations and amid international exposure. For now, intimidating language, angry Twitter thumbs, concocted vocabulary and alternate figures are a daily fixture for media and public relations professionals charged with crafting meaningful communications.

 (Source: Time)

But after several months at play, is this rant-over-reason approach actually effective? Should tried and true public relations tenets like maintaining a diplomatic tone, taking an earnest approach to resolving conflicts, building trust and combating misinformation with credible facts from reputable third parties be set aside while the new playbook is tested?

First, the current disregard for facts and truth in national communications has not been widely accepted and is not going uncontested. The Los Angeles Times’ new editorial series voices a deep concern for the rejection of facts in favor of preconceived notions. Both Time and The Wall Street Journal also recently denounced the use of ill-researched, unsubstantiated facts in official public statements and the long-lasting effects of distrust. Recent Gallup poll declines surrounding health care reform indicate that the gamble of brash communications has not yet produced a desirable post-election outcome.

 (Source: Wall Street Journal)

Trust, consistency and good faith remain as vital to corporate communications and public relations as ever. Demands for high quality, exceptional value, a memorable experience and reputable practices still matter to the U.S. marketplace. Businesses and brands continue to be held to the highest standards of conduct and quality. Reporters are still reporting, consumers are still voting with their dollars, families are still choosing products based on their values, competitors are still hungry and regulators are still enforcing rigorous standards. Public data continues to be posted for review and undesirable content (including fact-checked “falsehoods”) will exist online far longer than some may wish.

For businesses and organizations that care about marketplace trust, especially in turbulent times, substance and long-term strategy are a worthier public relations investment than the false hope of distraction.

So while it may be tempting to sling a tweet in the dark, admonish a reporter in a press conference, conjecture during an interview or predict a fact before researching it, don’t. If anything, hasty lashings at the national level mean that earnest, fact-based, well-prepared communications are required from the rest of us to help restore needed trust in public dialogue.

The post Our Brash New World: Do Traditional Communications Rules Still Apply? appeared first on Fineman PR.

IPREX provides a channel for member agencies to share knowledge, experiences and expertise. Our involvement allows us to extend our network beyond our geographic headquarters so that we are equipped with an arsenal of global resources, including personnel, to serve our clients’ needs across the country and around the globe. Thanks to IPREX, we can provide access to even the most complex international markets and industries. From trends to sales numbers, IPREX gives us insights and ideas that help inform the strategies and approaches we offer our clients.

We meet with our partner agencies several times a year to continue an ongoing dialogue about our industry. We discuss regional and global public relations trends and best practices to broaden our horizons and enable us to better serve our clients. This priceless exchange of information opens the door to a world of opportunities.

The Paris conference was intended for agency account people to help promote staff education and build leadership skills. Our meeting room was abuzz with a palpable electricity that emerged from the conflation of distinct voices, accents and perspectives. From Estonia to Australia, communications professionals face similar challenges and opportunities, yet may have different ways of approaching them. Having a discussion with my international peers about PR approaches, strategies and responses was enlightening and integral to realizing the importance of diversity – on a broad spectrum – for successful communications programs.

As communications professionals, we seek to reach a range of audiences depending on our clients’ brand identities and business objectives. We are tasked with understanding our audiences so that we can develop appropriate, impactful strategies. To reach an audience is to genuinely and authentically understand those we are targeting.

Working with agencies from all over the world offers important lessons in cultural diversity – a value we prioritize at Fineman PR. Communicating – and resonating – with multicultural audiences demands a deep knowledge of cultural values and identity, and IPREX helps to expand the cross-cultural strengths and consumer insights of our own diverse and multiculturally-savvy staff.

Currently, 51 brands turn to more than one IPREX partner for their PR needs. The collaborative relationships we’ve forged with one another allow us to serve our clients strategically and efficiently. When we join forces with other agencies, we work together under one umbrella with a common purpose. The result is a deep bench of expertise and global perspective that strengthens our agency and equips it with the tools needed to best serve our clients.

The post How IPREX educates, elevates and empowers Fineman PR appeared first on Fineman PR.

When I think of consciousness-raising, however, I think of it as the primary function and value of public relations. Given that factor and current political and business climate, I decided to update the consciousness-raising concept as a call to arms for the PR industry and developed a piece for the International Public Relations Association (IPRA).

In its own words, the IPRA “aims to further the development of open communication and the ethical practice of public relations.” I couldn’t agree more with those objectives. In an era of insensitive and often demeaning discourse, public relations practitioners must stand firm in furthering ethical and civil communications.

Today, the marketplace is being influenced by the candor of our political environment in a way unbefitting to reliable and effective communications. Yet, the old saw still applies; all organizations need their market’s goodwill to achieve their goals. Why go out of the way to offend or alienate?

This is where we come in, as communications pros, and this is my call to action. It is our role to remain cognizant of and plan for our organization’s language and behavior to strike just the right tone, messages, context, resonance, and with a view of the big picture.

For the same reason that it is important to teach our children to be polite and sensitive for the feelings of others, public relations professionals must stand their ground in their example and insistence on the lessons of thoughtful discourse. In our business lives, egocentric, rude, hyper-partisan, hostile and demeaning communications are simply not professional and cannot be allowed to rule the day.

Public Relations may be the only department or discipline that prioritizes the public reputation and values of a brand. In the years ahead, that may be our biggest responsibility and contribution; the promotion of a civil society during a brief period of unrest, anger and hostility.

Read the full article on the IPRA website:https://www.ipra.org/news/itle/itl-210-respectful-considerate-communication-

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Even experienced communicators can get rattled when the phones are ringing off the hook – from the media, regulators and other government authorities, customers, the general public, employees and the board. Not to mention the fires breaking out on Twitter, Facebook and Instagram. Response time has shrunk from 48 hours to 48 minutes to what feels like 48 seconds.

Memorize PANTCHEK to get your priorities in order so you won’t flail and fail in public. Here’s an easy visual story to help you get started.

• Public welfare is the first priority
• Assemble the facts. Once they are verified, Announce All bad news at once
• No blame, No speculation, No repetition of negative charges or questions
• Tell your side of the story or Take responsibility
• Care and Concern for those affected – express it sincerely and right at the outset
• High-level organization spokesperson – let the public see the crisis has top-level attention
• Ensure that it will not happen again with a solid plan that will generate confidence
• Keep a separate plan for moving daily business ahead

View our crisis checklist here.

Michael Fineman is president of Fineman PR, a San Francisco public relations firm that specializes in crisis communications, brand PR and multicultural communications. Contact him here. 

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