Crisis PR: Can a strong CEO trump crisis planning?
An article in a well-regarded public relations trade publication questioned the merits of crisis communications planning for major organizations, suggesting that…
Education: Communicate Challenging News Effectively; What Not To Overlook?
Education: Communicate Challenging News Effectively; What Not to Overlook? The following blog is featured on the Munich Re website. Munich…
Go there: Three Tough, but Necessary, Questions to Ask Crisis Clients
Three Tough, but Necessary, Questions to Ask Crisis Clients Fact gathering, of course, is the first step in managing a…
Crisis PR: Can a Strong CEO Trump Crisis Planning?
A recent contributed article in a well-regarded public relations trade publication provocatively questioned the merits of crisis communications planning for…
Crisis Communications Lessons from the Whole30 Challenge
This is really about crisis communications, so please bear with me, I’m hungry. The New Year brings typical resolutions to…
Getting Your Crisis Communications Plan into Shape
Here’s hoping that one of your resolutions this year will be to update your crisis communications plan. The start of…
The Death of the Siloed Crisis Response
This article was featured in O’Dwyer’s PR Magazine – 2018 Crisis Issue Not everyone is cut out to handle a…
When There are No Rules: PR Considerations for Mass Tragedies
Human tragedies that involve loss, abuse and threats to public and personal safety are specialized crisis issues that do not…
After the Fires, How Can We Help Northern California’s Wine Country Communities?
In just the last week, news outlets across the country, including the New York Times, have reported that the wineries,…
A Tale of Two Apologies
A week and a half ago, Southwest Airlines was embroiled in an incident that was uncannily similar to the United…