Navigating a crisis when it doesn’t just “go away”
“Make it go away….” Dreaded legal action, labor or community unrest, product recalls, environmental challenges, corporate scandal, personal scandal, rogue…
Retailers’ Biggest Blunders
Even our most beloved brands are not immune to the occasional offensive gesture. We have all witnessed an otherwise admirable CEO…
Waiting is the Hardest Part: Gathering Information in a Crisis
The official confirmation just hours ago that Flight 370 landed in the Indian Ocean brought to a numbing end the…
LinkedIn or Locked Out
A LinkedIn invitation rejection is making the rounds on social media following a senior executive’s scathing response to a millennial…
Under Armour finds light at the end of an icy tunnel
A recent turn of events for Under Armour has once again shown us that with good communication and honesty, brands…
Why I should center myself before tweeting
You have probably already heard of Justine Sacco, the former public relations executive for IAC, the parent company of websites such…
Cal Lecturer ‘Why I am not canceling class’ email: Communication Coup or Faux Pas?
Fineman PR has long provided issues management and crisis communications services to universities and educational institutions throughout the country, so…
JP Morgan Pulls the Plug on Campaign After Hashtag Hijack
We all know social media is a powerful tool companies use to engage consumers, but each campaign has the potential…
Crisis PR during the government shutdown – stuck in Grand Teton National Park
What do you do when you’re facing a crisis situation that you can’t control? U.S. government entities are facing this…
Hungry Eyes: Using Social Media Monitoring for Crisis PR, Brand PR and Corporate Communications Strategies
It’s no secret that stupid and illegal social media activity can cost people their jobs. (The latest they-did-what?! examples feature…