How to know when your startup needs a public relations agency
As a public relations firm based in San Francisco for more than 30 years, we have seen more startups than…
Crisis PR: Can a Strong CEO Trump Crisis Planning?
A recent contributed article in a well-regarded public relations trade publication provocatively questioned the merits of crisis communications planning for…
Crisis Communications Lessons from the Whole30 Challenge
This is really about crisis communications, so please bear with me, I’m hungry. The New Year brings typical resolutions to…
Getting Your Crisis Communications Plan into Shape
Here’s hoping that one of your resolutions this year will be to update your crisis communications plan. The start of…
When There are No Rules: PR Considerations for Mass Tragedies
Human tragedies that involve loss, abuse and threats to public and personal safety are specialized crisis issues that do not…
A Tale of Two Apologies
A week and a half ago, Southwest Airlines was embroiled in an incident that was uncannily similar to the United…
State of the Agency 2016
Our client base in 2016 was an energizing mix, with our team deftly handling everything from circus hi-jinks to launching…
Good PR: Know When You Can’t Lean on Corporate Policy
First, it was the leggings. Now, United Airlines faces the far more troubling charge of passenger abuse after the horrific video…
Fineman Opines on Crises in the Washington Post
Because of our high profile crisis communications work, reporters looking for insight into complex organizational or reputation issues sometimes call…
Unseen risk: troubleshooting a crisis plan
Let’s face it: your crisis communications plan is inadequate. Sure, you have a document gathering dust on a bookshelf or…